HOW DO I PAY FOR MY PURCHASES ONLINE?

We offer multiple online payment methods, including:

  1. 1- Credit Card issued by Visa / MasterCard / Diners / American Express
  2. 2- Debit Card issued by Indian Banks
  3. 3- Net Banking
  4. 4- EMI
  5. 5- Wallets
  6. 6- UPI
  7. 7- Cardless EMI

DO YOU OFFER CASH ON DELIVERY?

Sorry. We do not offer this facility at the moment. 

WHAT INFORMATION DO I NEED TO FOR ONLINE PAYMENTS?

  1. Credit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the credit card itself. You would also need to have your 3D-secure password or one-time password (OTP) sent to your registered email ID or phone number for secure confirmation of the transaction.
  2. Debit Card: You would need to provide us with the card holder name, card number, CVV number and card expiry date. All these details are available on the debit card itself. You will then be re-directed to your bank’s secure page for 3D-secure authorization where further validation details may be required.
  3. Net Banking: You would need to select your preferred bank, and provide the bank account number and IPIN.

WHAT IS A CVV NUMBER AND WHERE IS IT AVAILABLE?

The CVV number is an important security feature that helps prevent fraud. We ask you to enter the CVV number during your transaction to ensure that the physical card is in your possession.

  1. For Visa / MasterCard / Diners: CVV number is a 3–digit code printed on the back of the card.
  2. For American Express: CVV number is a 4–digit code printed on the front right–hand side of the card above the card number.

IS IT SAFE TO USE MY CREDIT CARD, DEBIT CARD OR NET BANKING?

Shopping on avstore.in is completely safe and secure! Our online payment is integrated with India’s leading payment gateway technology solutions provider, RazorPay.

RazorPay gives you access to all payment modes including credit card, debit card, netbanking, UPI and popular wallets including JioMoney, Mobikwik, Airtel Money, FreeCharge, Ola Money and PayZapp.

PCI (Payment Card Industry) compliance indicates that RazorPay is compliant with the global information security standards defined for organizations which handle secure information shared by credit / debit card-holders and net-banking information.

Please be rest assured that your card / account information is safely encrypted as it travels over the Internet. Once your transaction is completed on RazorPay, you would be re-directed back to avstore.in.

If the transaction was successful, you will be provided with the relevant order details. Please do not press the browser back button or page refresh while the transaction is being processed.

DOES AVSTORE.IN STORE MY CREDIT / DEBIT CARD INFORMATION OR MY NET BANKING ACCOUNT INFORMATION?

No, avstore.in does not collect or store your credit / debit card information or your net banking account information. When you choose to an online payment option, you will re-directed to our trusted payment gateway site RazorPay for processing. Your card / account information is securely authorized by RazorPay and corresponding banks, without any information passing back to us.

WILL I BE ASKED BY ASTORE.IN TO SHARE CARD INFORMATION, ACCOUNT INFORMATION, OR PASSWORDS OVER EMAIL OR PHONE?

The AVSTORE.IN team will never request you to share any of your payment related details over email or phone. These details are only requested during online transactions on secure page managed by RazorPay and should not be given out otherwise.

ARE THERE ANY HIDDEN CHARGES (VAT OR GST) WHEN I MAKE A PURCHASE ON AVSTORE.IN?

No, there are no hidden charges when you make a purchase on avstore.in. Your total order amount will be displayed at the time of payment and before your order is placed. You are not required to pay any amount in excess of what is reflected on the invoice.

HOW WILL TRANSACTIONS ON AVSTORE.IN APPEAR ON MY CREDIT / DEBIT CARD OR BANK STATEMENTS?

All transactions performed on avstore.in will appear under the heading of “AVSTORE.IN” on your card or bank statements.


WHAT SHOULD I DO IF MY ONLINE TRANSACTION FAILS TO GO THROUGH SUCCESSFULLY?

Online payment transactions could fail due to various reasons, such as inaccurate card information and internet connection disruption. In such an event, RazoryPay will provide two choices: (i) returning to avstore.in and re-starting the purchase process, or (ii) re-trying the payment on the RazorPay page using either the same card / account or a different card / account. You can choose either option to proceed.


Should your account be debited after a payment failure, the full amount will be reversed within 10 working days. Please direct all questions regarding such issues to info@avstore.in.

OFFLINE EMI FAQ

WHY HAVE I BEEN CHARGED WITH THE FULL AMOUNT OF THE TRANSACTION?

At first full amount is charged and later converted in EMI normally within 7 working days. Please contact your card issuing bank in case 7 working days have passed and transaction has not been converted to EMIs.

WHY MY ISSUING BANK CALL CENTER HAS NO INFORMATION ON EMI CONVERSION?

The issuing bank will receive EMI request after at least 3 working days of the transaction. Then issuing banks can provide status of transactions.

WHY HAS THE TRANSACTION AMOUNT NOT CONVERTED INTO EMI IN 7 WORKING DAYS?

Please contact your card issuing banks in-case 7 days have passed and transaction has not been converted in EMI. Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in unfortunate circumstances.

WHY THE SUM TOTAL OF EMI'S IS MORE THAN THE TRANSACTION AMOUNT?

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction.

WHAT HAPPENS IF BANK REJECTS EMI CONVERSION?

Customer needs to pay full amount of the transaction to the bank, since EMI facility is at sole discretion of the issuing bank. 

WILL MY ORDER BE SHIPPED ONCE MY EMI IS APPROVED?

Once the payment is made, AVSTORE.IN shall ship the product as per schedule and would not wait for the EMI approval.

WILL MY TRANSACTION AMOUNT BE REFUNDED IF THE EMI IS REJECTED

No refund will be issued in case the issuing bank rejects the EMI application since this EMI grant is at the bank’s sole discretion.

IF I QUALIFY TO GET A REFUND AS PER AVSTORE.IN POLICY WILL I RECEIVE THE INTEREST ON IT AS WELL?

In case of refund, no interest payment will be borne by AVSTORE.IN. AVSTORE.IN shall return the transaction amount that was paid after the user returns the product in sealed condition.

WHOM SHOULD I REACH OUT TO IF MY EMI IS REJECTED

If offline EMI is rejected, user should take it up with issuing bank and not with AVstore.IN or RazorPay. The customer will have to inquire about the status of their EMI request with their issuing bank.

CAN I CANCEL AN OFFLINE EMI TRANSACTION?

EMI transactions once submitted cannot be cancelled/reversed.

WHO WILL APPROVE MY EMI?

The issuing bank may modify the terms of the EMI offering at any time. Further, the issuing bank may at its sole discretion chose to reject or change EMI tenure (basis customer history, amount of transaction) or withdraw EMI scheme completely.