Shipping & Return policy

Your items should be at your door within 7-10 days of your order confirmation. In case the item of the order placed is in back order, shipping may take a little longer which will be communicated to you. Expect no duties or extra charges. Please ensure you have provided all important information including a contact number should there be any questions to your location.

RETURN POLICY 

 We are happy to assist you and manage your request for returns. Any issues related to returns or store credit, will be processed via email communication only (info@avstore.in). Our team will not be able to provide you with accurate information for a return or store credit request via phone calls or text messages. You can expect a response to your email within 48 hours with an update or a resolution.

Restocking and Handling Fee

For any order that is accepted for return, we issue store credit and charge a 35% restocking and handling fee. 

•  - Returns should be made within 7 days of your purchase (For example, if we receive your order on the 1st of November, the last day to be able to return your item(s) is 7th of November) in original, undamaged and unopened packaging. Any item(s) being returned should also be returned with any accessories, manuals and items that may have been bundled with the item(s).

•  - Products should be accompanied with the original sales invoice for store credit. 

•  - If the product is not returned in its entirety or if the packaging/product has been damaged or the product has been unboxed, or if accessories are missing, we reserve the right to refuse acceptance of the item or deduct additional charges on the store credit amount as applicable.

•  - If the product has been cleared (no damaged packaging, sealed unit, all manuals/items/accessories accounted for), the full amount would be issued as store credit within 7-10 working days (minus the 35% restocking and handling fee).

•  - If the product has been ordered but it has not been shipped, then you can cancel the order and avail 100% store credit towards purchase of any other item available on AVStore.in . Please note that we will not be able to refund the amount once order is placed.

•  - Due to the nature of high-end products we are authorised dealers for, not all products qualify for a return. In the event of a defective unit, the unit will be replaced with an identical unit. Furthermore, if we are unable to supply a replacement unit within 30-45 days, we will issue store credit.

Warranty

• (a) Manufacturer’s warranty 

• (b) Physical damage to items are not covered under warranty

• (c) Warranty on applicable products becomes invalid if the product(s) has been opened or tampered with by an unauthorised person/other service centre

• (d) Please retain your sales invoice to claim warranty

• (e) Warranty is applicable within the region of the Republic of India only, unless stated otherwise 

SHIPPING

Local 

We deliver across the Republic of India using our approved logistics providers. Any local custom duties or other charges will be charged to the client’s account. Once your order has been shipped, you will be provided with the tracking number and the website of the logistics provider in order to be able to track the status of your order. 

International 

AVStore does ship internationally. However, acceptance of orders being shipped internationally will be at the sole discretion and approval of the management team at AVXellence Technologies Pvt. Ltd. 

QUESTIONS

If you have any further questions, please do not hesitate to contact us. If you wish to initiate a return, please send us an email at info@avstore.in stating your order ID, reason for return and photographs of the product condition.