Frequently Asked Questions
Everything you need to know about shopping, shipping, payments, warranty, installation, and more.
Once your order is shipped, you will receive a tracking link via email and SMS. You can use that link to check the real-time status of your shipment. Alternatively, log in to your AVStore account and visit the Orders section for tracking details.
We work with reputed logistics partners including BlueDart, Delhivery, DTDC, and professional freight carriers for large items like speakers, subwoofers, and home theatre systems. The courier assigned depends on the product size, weight, and your delivery location.
Most in-stock items ship within 1–2 business days. Delivery typically takes 3–7 business days for metro cities and 5–10 business days for other locations. Large or heavy items (floor-standing speakers, AV receivers, projectors) may take slightly longer due to specialised packaging and handling.
Yes, AVStore delivers nation-wide across India. For remote or hard-to-reach pin codes, delivery timelines may be extended. If you are unsure about serviceability to your location, reach out to us at info@avstore.in or WhatsApp us on +91 73855 13456.
Products like floor-standing speakers, AV receivers, projectors, and turntables are packed with extra care using reinforced packaging, foam inserts, and double-boxing where necessary. Some high-value items may be shipped via specialised freight services for added safety.
If your order has not yet been shipped, we can update the delivery address. Please contact us immediately at info@avstore.in or via WhatsApp. Once an order is in transit, the address cannot be changed.
Yes, in most cases the delivery executive will call you before attempting delivery. For large items requiring a freight delivery, our logistics partner will coordinate a delivery time slot with you in advance.
If you notice any damage to the outer packaging at the time of delivery, please record an unboxing video and take photographs before and after opening the package. Contact us within 48 hours at info@avstore.in with the images and video. We will arrange a replacement or resolution promptly.
Currently, we do not offer same-day delivery. However, orders placed before 2 PM on business days are typically dispatched the same day or next business day, subject to stock availability.
Shipping charges, if applicable, are displayed at checkout before you complete your purchase. Many products on AVStore ship free. For bulky or heavy items, a nominal shipping fee may apply based on your pin code and the product dimensions.
You can return a product within 15 days of delivery. The item must be unused, in its original condition, with all tags, accessories, and packaging intact. Please note that a 25% restocking fee is deducted from the refund amount.
Contact us at info@avstore.in or WhatsApp +91 73855 13456 with your order number and reason for return. Our team will guide you through the process and arrange a reverse pickup where available.
Reverse pickup is available for limited pin codes. If your location is not serviceable for reverse pickup, you may self-ship the product to us using a reliable courier service. Please ensure the product is securely packed to prevent damage in transit.
Refunds are processed to your AVStore wallet or original payment method (bank account) after we receive the returned product and complete a quality check. The refund amount will be 25% less than the product sale price, and shipping charges are non-refundable.
Once the returned product passes our quality check, refunds are typically processed within 7–10 business days. Bank processing times may add a few additional days depending on your payment method.
Yes, exchanges are possible for products of equal or higher value, subject to availability. Contact our support team to discuss exchange options. If the replacement product costs more, you will need to pay the difference.
If you received a defective or incorrect product, contact us within 48 hours of delivery with photos or a video of the issue. We will arrange a free return pickup and send you the correct product or a replacement at no additional cost. No restocking fee applies in this case.
Orders can be cancelled before they are shipped. Refunds for cancelled orders are processed through the original payment method within 10–15 business days. Once an order has been shipped, it cannot be cancelled — you would need to follow the return process after delivery.
Custom-installed systems, products with broken seals on in-ear monitors or earbuds (for hygiene reasons), and special-order items are generally not eligible for return. Please check the product page or contact us for specific return eligibility.
Yes, all products sold by AVStore carry the official manufacturer's warranty. The warranty period and terms vary by brand and product category. Warranty details are mentioned on each product page and included with your purchase documentation.
Contact us at info@avstore.in or WhatsApp +91 73855 13456 with your order number, a description of the issue, and supporting photos or videos. Our team will coordinate with the manufacturer's authorised service centre to process your warranty claim.
AVStore acts as a facilitator between you and the manufacturer for warranty claims. Depending on the brand, claims may be handled by the manufacturer's authorised service network directly, or we may coordinate the entire process on your behalf.
Manufacturer warranties typically cover defects in materials and workmanship under normal use. Physical damage, water damage, misuse, unauthorised modifications, and damage from power surges or incorrect voltage are generally not covered.
While the original packaging is not mandatory for warranty claims, it is highly recommended — especially for shipping the product to a service centre. The original invoice or proof of purchase from AVStore is required for all warranty claims.
Timelines depend on the brand and the nature of the issue. Minor repairs may take 7–14 business days. If a replacement unit is needed, it depends on stock availability with the manufacturer. We will keep you updated throughout the process.
Extended warranty options depend on the brand and product. Please contact us to check if an extended warranty is available for your purchase.
We can still help connect you with authorised service centres for out-of-warranty repairs. Repair costs in such cases will be borne by the customer. Contact us and we will guide you to the nearest service option.
Repeated warranty issues are taken seriously. If a product has undergone multiple warranty repairs for the same defect, please reach out to us. We will work with the manufacturer to explore options including a possible replacement or store credit, depending on the brand's policies.
Placing & Managing Orders
Browse our catalogue, add the desired products to your cart, and proceed to checkout. Enter your shipping details, choose a payment method, and confirm your order. You will receive an order confirmation via email.
Yes, items added to your cart will remain there as long as you are logged in. However, prices and availability may change, so we recommend completing your purchase promptly for items you are keen on.
Log in to your AVStore account and navigate to the Orders section. You can see the current status of each order along with tracking details once shipped.
If the order has not been shipped, we may be able to modify it (change quantity, swap a product, update the address). Contact us as soon as possible at info@avstore.in. Once shipped, modifications are not possible.
Invoices are sent to your registered email after the order is shipped. You can also download them from the Orders section of your AVStore account. If you need a GST invoice, please ensure your GSTIN is provided at checkout.
Check your spam or junk folder first. If you still cannot find it, log in to your AVStore account to verify the order was placed. If the issue persists, contact us at info@avstore.in and we will resend the confirmation.
Payment Methods & Issues
We accept all major credit and debit cards, net banking, UPI, popular wallets, and EMI options through our secure payment gateway powered by Razorpay. Cash on delivery (COD) may be available for select products and locations.
Yes, EMI options are available on select credit cards and through Razorpay's EMI partners. EMI availability and tenure options are displayed at checkout depending on your order value and card issuer.
Absolutely. All payments are processed securely via Razorpay, which is PCI-DSS compliant. AVStore does not store your card or banking details on our servers.
In rare cases of payment failure, the debited amount is usually auto-refunded by your bank within 5–7 business days. If you do not see the reversal after 7 days, contact us with your order details and transaction reference, and we will help resolve it.
Currently, only one payment method can be used per order. If you have store credit or a gift card, it can be applied in combination with another payment method where supported.
Yes, we provide GST-compliant invoices. Enter your GSTIN and business details at checkout, and the GST invoice will be generated and sent to your email along with the shipment.
Product Categories
AVStore offers a wide range of audio and video equipment including: Speakers (bookshelf, floor-standing, in-wall, in-ceiling, outdoor, soundbars, subwoofers), Audio Components (amplifiers, AV receivers, streamers, DACs, preamps), Turntables and vinyl accessories, Video equipment (projectors, screens, media players), Headphones and earbuds, Cables and interconnects, Smart Home products, and AV furniture and racks.
We carry premium and reference-grade brands including Bowers & Wilkins, Bang & Olufsen, Devialet, Paradigm, Anthem, Marantz, KEF, Sonos, Bose, Eversolo, and many more. Visit our Brands page for the complete list.
Yes, every product sold on AVStore is 100% brand new, genuine, and sourced directly from manufacturers or their authorised distributors in India. All products carry official manufacturer warranty.
Product restocking depends on the brand and demand. You can use the 'Notify Me' feature on the product page to receive an email alert when it is back in stock. Alternatively, contact us and we can check the expected restock timeline.
If a product falls within the brands or categories we carry, we can often source it on request. Contact us at info@avstore.in with the product details and we will check availability and pricing for you.
Buying Advice
Start by considering your primary use case (music listening, home theatre, or both), the size of your room, and your budget. Our team is happy to provide personalised recommendations. Reach out via email, WhatsApp, or visit our Experience Centre in person for a guided demo.
A soundbar is a compact, all-in-one solution ideal for improving TV audio in smaller spaces. A full home theatre system (e.g., 5.1 or 7.1 channel) uses separate speakers and a subwoofer for a truly immersive surround sound experience, suited for dedicated media rooms or larger living areas.
A stereo amplifier is designed for two-channel music listening and typically offers superior audio quality for that purpose. An AV receiver supports multiple channels (5.1, 7.1, or more), HDMI connectivity, and surround sound decoding, making it the better choice if you want a home theatre setup.
If you primarily listen to music from streaming services (Spotify, Tidal, Apple Music) or your own digital library, a dedicated streamer or DAC can significantly improve sound quality over built-in device outputs. Our team can help recommend the right one based on your existing setup.
Yes, you are welcome to visit our Experience Centre to audition speakers, headphones, amplifiers, and other products in a proper listening environment. Contact us to schedule a visit or check product availability for demo.
Yes, we offer professional installation services for home theatre systems, in-wall and in-ceiling speakers, projectors, screens, and whole-home audio setups. Our installation team ensures proper placement, calibration, and wiring for optimal performance.
Our installation service typically includes site assessment, speaker and equipment placement, cable routing and management, system calibration and tuning, and a walkthrough of how to operate your setup. The exact scope depends on the complexity of the project.
Yes, we work extensively with clients to design custom home cinema and media rooms. This includes room layout planning, acoustic treatment recommendations, equipment selection based on room dimensions and budget, and full installation. Contact us to discuss your project.
Installation services are currently available in select cities. For locations outside our direct service area, we can provide remote guidance and recommend trusted local installers. Contact us to check availability for your city.
Installation costs vary based on the scope of work, equipment involved, and location. We provide a detailed quote after understanding your requirements. For many premium products, basic installation support may be included. Contact us for a personalised estimate.
Absolutely. We can help design and install multi-room audio systems using brands like Sonos, Bowers & Wilkins, and others that support whole-home audio distribution. Our team will plan speaker placement across rooms and configure the system for seamless control.
Yes, we can assist with installing equipment you already own, provided it is compatible with the setup you have in mind. An assessment fee may apply. Contact us to discuss the details.
Click on the account icon on the top right of the website and follow the registration prompts. You can sign up using your email address. An account lets you track orders, save your addresses, and view purchase history.
Click on the account icon and select 'Forgot Password'. Enter your registered email address and you will receive a password reset link. Follow the instructions in the email to set a new password.
Log in to your account and navigate to your profile settings. From there, you can update your name, email, phone number, and saved delivery addresses.
Yes. We take data privacy seriously and comply with applicable data protection regulations. Your personal information is stored securely and is never shared with third parties for marketing purposes. Please review our Privacy & Security Policy for full details.
Check your spam or junk folder and add info@avstore.in to your email contacts or safe sender list. If you are still not receiving emails, contact us via WhatsApp at +91 73855 13456 and we will verify your email address on file.
The AVStore Experience Centre is our physical showroom where you can audition a curated selection of audio and video products in a proper listening and viewing environment. It is designed to help you experience products before making a purchase decision.
Please visit the Experience Centre page on our website or contact us at info@avstore.in for the current address, directions, and visiting hours.
Walk-ins are welcome, but we recommend scheduling an appointment so we can dedicate time and prepare specific products for your audition. Contact us via email or WhatsApp to book a slot.
Absolutely. We encourage you to bring your own music files, streaming playlists, or video content so you can evaluate products with material you are familiar with. USB drives, phones, and streaming services are all supported.
We are currently building a loyalty programme that will reward our customers for their purchases and engagement. Stay tuned for the official launch — subscribe to our newsletter to be the first to know.
While full details will be announced at launch, the programme will allow you to earn points on purchases, which can be redeemed for discounts on future orders. Additional perks for loyal customers are also being planned.
We are exploring options to credit existing customers for past purchases. Specific details will be shared when the programme launches. Creating an account now ensures your purchase history is recorded.
You can reach us via email at info@avstore.in, WhatsApp at +91 73855 13456, or through the Contact Us page on our website. Our team typically responds within a few hours during business hours.
Our customer support team is available Monday through Saturday, 10:00 AM to 7:00 PM IST. Messages received outside business hours will be responded to on the next business day.
Yes, our team is happy to discuss product recommendations, compatibility questions, and setup advice over WhatsApp or a phone call. For detailed consultations, especially for home theatre or multi-room setups, we recommend scheduling a call or visiting our Experience Centre.
We value your feedback. Please write to us at info@avstore.in with your suggestions, and our team will review them. Customer feedback directly shapes how we improve our products, services, and website.